Community Forum

Missing Arlo emails

Regular Visitor

Missing Arlo emails

I am no longer receiving emails from my alarm system (from alerts@arlo.com).  This started in February and continues to this day.  They don't show up in my Spam folder and I added alerts@arlo.com to my address book, but it's still not fixed.  What else do i need to do?

Expert

Re: Missing Arlo emails

Comcast email does not scan your address book to see if incoming messages are valid.  You need to call Comcast security to see if there is a blocking issue with that sender's domain---------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329