Community Forum

Links Don't Work

Frequent Visitor

Links Don't Work

In the last 2 months or so, several websites which I subscribe to can no longer be opened from their email.  This includes some blogs, dept. stores, historical societies, etc.  When I click "View in Browser", nothing happens.  If JC Penney has coats on sale and I click on their arrow in the email, nothing happens.  I've tried opening my email in Chrome and Firefox and neither works for these email, so I am concluding that it is Comcast.  I have called, but no one knows or cares.  Could a setting have changed which I can fix?

Expert

Re: Links Don't Work

Do the links show as "live" when you put the cursor on them?  Try right-clicking on one of them and see if you can use one of the "open" options in that menu.

Frequent Visitor

Re: Links Don't Work

So far, that seems to be working.  Thank you.  However, does that mean I can change a setting to prevent that extra step in the future?

Expert

Re: Links Don't Work

There is nothing in the account settings that would have any effect on this.  Normally I would suggest clearing the browser's history and restarting it.  But you said you got the same result in two different browsers.  I don't know why else you would have a problem opening links.  I cannot duplicate this problem myself.   Links seem to work OK for me.

Regular Visitor

Re: Links Don't Work

I am having this same problem. Several of the blogs and pages that I get email from are effected. When I click on a link in their page, nothing happens. This is pretty irritating. Is this an xfinity problem. I have cleared my history and cache, restarted my browser and computer.