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Just notified by our school that Xfinity customers unable to access our school's website!

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Just notified by our school that Xfinity customers unable to access our school's website!

I think this has been a problem since installation, but I'm only now realizing it's something to do with Xfinity -- and from what I have read, my problem is pretty pervasive with Comcast Xfinity subscribers.  But I'm hopeful I'll get some kind of resolution here...

 

I was just notified by our school's tech department that Xfinity subscribers (no other provider -- just Comcast/Xfinity) cannot access the school website, and we should contact Comcast immediately because it is absolutely an Xfinity wireless issue. 

 

The error message I get with our school's website, "ERR_NAME_RESOLUTION_FAILED" is the same error message I get with a few others. Moreover, we are paying for this crazy high speed, but our streaming freezes ALL THE TIME ("Failure to Load" message is now my life's bane!)-- even when only one device is online.  I just tried switching to Google's DNS, per the advice of a tech savvy friend who swears that Comcast is just bad in Houston, and that doesn't work either -- but that's probably because I did it wrong! Ha!

 

I need to be able to access my children's schools online from home without using my mobile.  It's why we pay extra for internet.

 

Expert

Re: Just notified by our school that Xfinity customers unable to access our school's website!

What's the URL?

 


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