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Is this part of the net neutrality issues because this system is not helpful to the customer.

Regular Visitor

Is this part of the net neutrality issues because this system is not helpful to the customer.

This system is not intuitive or user-friendly. There is no adequate assistance on this website. I am attempting to move emails from my new email list into a new folder which used to be simple. We were prompted "New" and created a name then and there and clicked on this and rewrote the name and sent the email to that new folder!

 

What has happened that I cannot move emails into a new folder in my email list of folders?

 

And why did this change? It seems that this is not customer-friendly.

Expert

Re: Is this part of the net neutrality issues because this system is not helpful to the customer.

In the new email format, there are two ways to move emails to folders.  Select the message and then click on the Move button in the toolbar.  It looks like a file folder with an arrow in it.  Then follow the prompts.  OR---------just drag and drop the message into the folder you want.