Community Forum

Is the comcast server down?

New Poster

Is the comcast server down?

Cant log into email.  Anyone else having issues?

Contributor

Re: Is the comcast server down?

I can log in but then get:  "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

Frequent Visitor

Re: Is the comcast server down?

Same in Katy, Texas. Here we go again. I am trying to get my work done Comcast! Get rid of this buggy email system!
Problem Solver

Re: Is the comcast server down?

Just sent a test email from my Gmail account to my Comcast account with NO issues.  I'm in the Chicago area, 60068.

Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

Server has been down all day. What's the problem now?

Problem Solver

Re: Is the comcast server down?

You need to identify the zip code you're experiencing the issue in. Not everybody is having this issue.  There are probably regional servers in the Comcast network and some may be having issues.  Maybe there was an update that some servers were adversely affected by causing the issues being reported.  There may also be internet network issues getting to those servers, again, regionally.

Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

To answer those "maybe" it would be great if we hear from a comcast representative. This is the message:

"Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes"

 

The minutes turned to hours and almost one day.

 

Come on Comcast people, be brave and give your customers some info.

Problem Solver

Re: Is the comcast server down?

Have you called Comcast Technical Support for direct support?  This Community Forum isn't the best place for troubleshooting problems like that.

 

When I do a command prompt ping and traceroute to my outgoing mail server I get the following successes showing regional network routes:

 

Microsoft Windows [Version 10.0.17134.48]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\Joe>ping smtp.comcast.net
Pinging smtp.g.comcast.net [2001:558:fe21:2a::5] with 32 bytes of data:
Request timed out.
Reply from 2001:558:fe21:2a::5: time=14ms
Reply from 2001:558:fe21:2a::5: time=17ms
Reply from 2001:558:fe21:2a::5: time=13ms
Ping statistics for 2001:558:fe21:2a::5:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 17ms, Average = 14ms
 
C:\Users\Joe>tracert smtp.comcast.net
Tracing route to smtp.g.comcast.net [2001:558:fe21:2a::5]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  2601:246:4f00:b12c:cad7:19ff:fe7c:d21d
  2    11 ms     8 ms     9 ms  2001:558:4040:14d::1
  3    10 ms     9 ms     9 ms  2001:558:322:165::1
  4    11 ms     9 ms    10 ms  2001:558:300:202d::2
  5    13 ms    12 ms    12 ms  te-0-7-0-22-sur01.rockford.il.chicago.comcast.net [2001:558:300:18c::1]
  6     *        *       13 ms  be-33491-cr02.350ecermak.il.ibone.comcast.net [2001:558:0:f6e9::1]
  7    12 ms    12 ms    19 ms  ae-0-0-ar02-d.northlake.il.ndcchgo.comcast.net [2001:558:0:f5d1::2]
  8    12 ms    12 ms    12 ms  ae-2-0-ar01-d.northlake.il.ndcchgo.comcast.net [2001:558:270:7d::1]
  9    13 ms    12 ms    12 ms  be-100-ur07-d.northlake.il.ndcchgo.comcast.net [2001:558:270:b5::2]
 10    12 ms    12 ms    13 ms  omta-ch2.sys.comcast.net [2001:558:fe21:2a::5]
Trace complete.
C:\Users\Joe>
Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

Sad that not a comcast employee is the only one trying to explain what happened to the server.

 

I guess that not comcast employee should get paid for it!

Not a sermon, just a thought.

New Poster

Re: Is the comcast server down?

Yes!! Just got off the phone with tech support...Email servers down for HOURS!!!!!

Regular Visitor

Re: Is the comcast server down?

The server is down again!!  I can't get my email on the web browser or my phone app and neither can my husband.  We are in zip code 30052 but have tried accessing my email in 30052 and 30341 zip codes all day today.  This is the second time this has happened in a month.  This is ridiculous.  I need my email!  I am expecting important emails but Comcast doesn't care.

Regular Visitor

Re: Is the comcast server down?

And we did call Comcast support and it took 20 minutes for them to admit the problem was on their side without any kind of explanation, no time frame and no offer to call us back with any information at all.  Comcast no servce at its best.

New Poster

Re: Is the comcast server down?

Yes, ours has been down since about 11:15 this morning. We're in Mobile, AL.

Regular Visitor

Re: Is the comcast server down?

38357 Down since around 10:40cst- chat is full phone support is backed up.. Comcast could at least put someting on their page vs ppl wasting time and resources trying to find out..

New Poster

Re: Is the comcast server down?

33921 is working 11901 out since mid-day.  Customer support AWOL!

New Poster

Re: Is the comcast server down?

Comcast smtp server down againand the comcast person directed me to Microsof for resolution . The server is smtp.COMCAST.NET so it is NOT a microsoft issue

Official Employee

Re: Is the comcast server down?

@huntp Are you getting an error or just timing out?  Consistently or sporadically? 


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