Community Forum

Is the comcast server down?

New Poster

Is the comcast server down?

Cant log into email.  Anyone else having issues?

Contributor

Re: Is the comcast server down?

I can log in but then get:  "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."

Frequent Visitor

Re: Is the comcast server down?

Same in Katy, Texas. Here we go again. I am trying to get my work done Comcast! Get rid of this buggy email system!
Regular Contributor

Re: Is the comcast server down?

Just sent a test email from my Gmail account to my Comcast account with NO issues.  I'm in the Chicago area, 60068.

Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

Server has been down all day. What's the problem now?

Regular Contributor

Re: Is the comcast server down?

You need to identify the zip code you're experiencing the issue in. Not everybody is having this issue.  There are probably regional servers in the Comcast network and some may be having issues.  Maybe there was an update that some servers were adversely affected by causing the issues being reported.  There may also be internet network issues getting to those servers, again, regionally.

Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

To answer those "maybe" it would be great if we hear from a comcast representative. This is the message:

"Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes"

 

The minutes turned to hours and almost one day.

 

Come on Comcast people, be brave and give your customers some info.

Regular Contributor

Re: Is the comcast server down?

Have you called Comcast Technical Support for direct support?  This Community Forum isn't the best place for troubleshooting problems like that.

 

When I do a command prompt ping and traceroute to my outgoing mail server I get the following successes showing regional network routes:

 

Microsoft Windows [Version 10.0.17134.48]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\Joe>ping smtp.comcast.net
Pinging smtp.g.comcast.net [2001:558:fe21:2a::5] with 32 bytes of data:
Request timed out.
Reply from 2001:558:fe21:2a::5: time=14ms
Reply from 2001:558:fe21:2a::5: time=17ms
Reply from 2001:558:fe21:2a::5: time=13ms
Ping statistics for 2001:558:fe21:2a::5:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 17ms, Average = 14ms
 
C:\Users\Joe>tracert smtp.comcast.net
Tracing route to smtp.g.comcast.net [2001:558:fe21:2a::5]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  2601:246:4f00:b12c:cad7:19ff:fe7c:d21d
  2    11 ms     8 ms     9 ms  2001:558:4040:14d::1
  3    10 ms     9 ms     9 ms  2001:558:322:165::1
  4    11 ms     9 ms    10 ms  2001:558:300:202d::2
  5    13 ms    12 ms    12 ms  te-0-7-0-22-sur01.rockford.il.chicago.comcast.net [2001:558:300:18c::1]
  6     *        *       13 ms  be-33491-cr02.350ecermak.il.ibone.comcast.net [2001:558:0:f6e9::1]
  7    12 ms    12 ms    19 ms  ae-0-0-ar02-d.northlake.il.ndcchgo.comcast.net [2001:558:0:f5d1::2]
  8    12 ms    12 ms    12 ms  ae-2-0-ar01-d.northlake.il.ndcchgo.comcast.net [2001:558:270:7d::1]
  9    13 ms    12 ms    12 ms  be-100-ur07-d.northlake.il.ndcchgo.comcast.net [2001:558:270:b5::2]
 10    12 ms    12 ms    13 ms  omta-ch2.sys.comcast.net [2001:558:fe21:2a::5]
Trace complete.
C:\Users\Joe>
Joe V
(not a Comcast employee, just another paying customer)
Frequent Visitor

Re: Is the comcast server down?

Sad that not a comcast employee is the only one trying to explain what happened to the server.

 

I guess that not comcast employee should get paid for it!

Not a sermon, just a thought.