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Is it possible to retrieve an email from December 2017?

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Is it possible to retrieve an email from December 2017?

Is it possible to retrieve an email from December 2017?

 

Doing a search on the Sender Name does not retrieve anything in the web browser email interface.  When I do the same search on my phone, I am able to see the header of the email however there is a message that says "This message has not been downloaded from the server".  

 

So it seems like it still exists on the server.   ???

 

Please help.

 

Thanks!