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Incoming emails getting blocked

New Poster

Incoming emails getting blocked

I just started working with a new organization and any emails they send me are getting blocked. If this was the first this has happened I would understand but this is the 3rd instance. I have verified that they have my correct email and have been on the phone with them when they say they are sending it but it never gets delivered. I have checked Spam and that mailbox is empty. Thoughts?!?

Gold Problem Solver

Re: Incoming emails getting blocked

Check your Spam settings. Make sure that "Enable spam filtering" and "Save a copy of emails marked as spam" are both selected (see

If the settings are correct and an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.