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In an incoming email that has a blue suggestion for more info, it doesn't work?. Why?

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In an incoming email that has a blue suggestion for more info, it doesn't work?. Why?

I want to be able to just click on the suggested blue address for additional information, such as in an email from my doctor, why can't I get to that place? It used to work but doesn't anymore.  Help.

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Re: In an incoming email that has a blue suggestion for more info, it doesn't work?. Why?


@rskiles1955 wrote:

I want to be able to just click on the suggested blue address for additional information, such as in an email from my doctor, why can't I get to that place? It used to work but doesn't anymore.  Help.


If you're using Chrome, you need to check your popup settings.  If it's ON, it needs to be OFF.


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Re: In an incoming email that has a blue suggestion for more info, it doesn't work?. Why?


@rskiles1955 wrote: I want to be able to just click on the suggested blue address for additional information, such as in an email from my doctor, why can't I get to that place? It used to work but doesn't anymore.  Help.

For reference if using Chrome see https://forums.xfinity.com/t5/Email-Web-Browsing/hyperlinks-in-email-won-t-open/m-p/3197364#M206593