Community Forum

I lost a years worth of email of my machine.

New Poster

I lost a years worth of email of my machine.

Hi

 

Lost a year's worth of emails due to an Win update.  Back up and running but only see part of Nov and Dec coming down.  Is there a way to get the rest of 2018?

 

Very important emails in there......

 

Thank you

Expert

Re: I lost a years worth of email of my machine.

Did you sign into the webmail interface and check there?  Are you using a desktop email client like Outlook?  A Windows update would have no effect on the webmail.  You need to provide more information about how you are accessing your email.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: I lost a years worth of email of my machine.

Thank you for following up.  I was able to reload my files from a win.old file created by Windows when I did the reinstall.  I didn't realize that Windows did this and it was a hidden file so not obvious but with a lot of reading and questions asked, I was able to recover the files and get it all back.

 

Again, thank you..............