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I click set up filters and nothing happens

New Poster

I click set up filters and nothing happens

I am unable to set up any filters in my email because when I select that option nothing happens

 

Expert

Re: I click set up filters and nothing happens

Do you mean when you click on "Filter rules" in the Settings, or something else?  Try signing our of the acount and back in again.



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New Poster

Re: I click set up filters and nothing happens

I click on the 3 horizontal lines at the top right of the email and then click "create filter rule" and nothing happens. Is there somewhere else you set filter rules?

I did go in and out of program and nothing changes.

Expert

Re: I click set up filters and nothing happens

OK now it makes sense.  That one feature in that drop-down menu is still not functional.  I have checked on this and it's in the works, but no date yet as to when.  So to set up filters, on the Inbox page click on the gear icon in the upper right corner of the page, then on Settings.  Under Mail in the left pane you will see "Filter rules".  Click on that and follow the prompts.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: I click set up filters and nothing happens

Thanks - that clears that up!