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How do I unlink my Gmail account from my Comcast mail?

New Poster

How do I unlink my Gmail account from my Comcast mail?

How do you unlink a Gmail account? It is importing every message ever received and all the ones saved. It is swamping my Comcast mail! Help!

Expert

Re: How do I unlink my Gmail account from my Comcast mail?

I'm assuming you had added the Gmail account to the Comcast account as an external one using the "Add mail account" section in the left folder pane-----------yes?  If so, on the Inbox page click on the gear icon in the upper right corner, then on Settings.  In the left pane click on "Accounts".  The Gmail account should be there.  Look to the right of it and you should see a small trashcan icon.  Click on that to delete it.  You might have to sign out of the account and back in again to get the change to "take".



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New Poster

Re: How do I unlink my Gmail account from my Comcast mail?

Thank you. Comcast's instructions are woefully inadequate.  I couldn't find it anywhere. Thank goodness we have this asset.

Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

I did this, but the gmail account does not appear under Accounts and yet it stays under my Comcast Inbox and is empty.  I'd like to remove it from below my comcast Inbox.  My gmail has suddenly stopped appearing in the Gmail inbox so I'd like to just delete it.

Any suggestions appreciated!

Thank you!

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@johngerard wrote:

I did this, but the gmail account does not appear under Accounts and yet it stays under my Comcast Inbox and is empty.  I'd like to remove it from below my comcast Inbox.  My gmail has suddenly stopped appearing in the Gmail inbox so I'd like to just delete it.

Any suggestions appreciated!

Thank you!


What happens when you click on the gmail name under Inbox?  Do you get a popup that allows you to remove it?


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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Thank you for helping.

I get this -- and the whole gmail Inbox says Empty, though there are plenty of messages in gmail.com

 

Error

We’re having difficulty reaching Gmail. Our team has been alerted and we are working on a solution
New Poster

Re: How do I unlink my Gmail account from my Comcast mail?

I get this same message - for weeks - and gmail is not being received by my Xfinity email account. Need help. No way to delete that I can see - and Xfinity tech agent was zero help.

Error

We’re having difficulty reaching Gmail. Our team has been alerted and we are working on a solution.
Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@vandy123 wrote:

I get this same message - for weeks - and gmail is not being received by my Xfinity email account. Need help. No way to delete that I can see - and Xfinity tech agent was zero help.

Error

We’re having difficulty reaching Gmail. Our team has been alerted and we are working on a solution.

Assuming you had entered the Gmail account under "Add mail accounts" in the left pane--------------click on the gear icon in the upper right corner on the Inbox page, then on Settings.  At the top of the left pane on the landing page click on "Accounts".  There you should see any you had added.  Look to the right end of the Gmail account in question and you should see a small trash can icon.  Click on that.



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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Thanks for this, but the gmail account does not appear here -- only my 2 comcast email accounts.

 

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@johngerard wrote:

Thanks for this, but the gmail account does not appear here -- only my 2 comcast email accounts.

 


I got the same message this morning, but I have two Gmail accounts set up in that section.  Do you have the Comcast account set up to auto-forward to the Gmail address?



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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

No I have not set up to have Comcast forward to Gmail.

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@johngerard wrote:

No I have not set up to have Comcast forward to Gmail.


Then I am going to escalate this thread to the forum admins for follow-up.  I would really like to know what is triggering this error message.  You should see a response in this thread.



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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Thank you so much!

Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

 


@Latoque wrote:

@johngerard wrote:

No I have not set up to have Comcast forward to Gmail.


Then I am going to escalate this thread to the forum admins for follow-up.  I would really like to know what is triggering this error message.  You should see a response in this thread.


Whatever happened with this issue?  I have the same problem. Where is the reply from the escalation of this issue?  Kiaville

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@kiaville wrote:

 


@Latoque wrote:

@johngerard wrote:

No I have not set up to have Comcast forward to Gmail.


Then I am going to escalate this thread to the forum admins for follow-up.  I would really like to know what is triggering this error message.  You should see a response in this thread.


Whatever happened with this issue?  I have the same problem. Where is the reply from the escalation of this issue?  Kiaville


I just escalated it a half hour ago.  It may take a while for the response to appear.



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Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

Thanks for the reply. I'll be watching.

Official Employee

Re: How do I unlink my Gmail account from my Comcast mail?

All -

 

We are working to resolve an issue that some Gmail customers are seeing when adding or attempting to use a linked Gmail account in Xfinity Connect.

 

As we work to resolve, we've found that this is a good temporary workaround for some folks.  We apologize for the troubles we know this is causing to those who are impacted!

 

Verify IMAP is turned on in Gmail.  Here are the steps to follow:

    • Sign in to Gmail at google.com/gmail
    • In the top-right corner, click the Settings gear icon and Click Settings.
    • In the Settings page, click the Forwarding and POP/IMAP tab.
    • In the 'IMAP access' section, select Enable IMAP.
    • Click Save Changes.
  • Allow Less Secure app access for Gmail
    • On the main Gmail page, click the Hamburger (three horizontal lines) icon displayed at the top-right corner and click AccountSome customers may need to click their picture or initials in a round circle in the upper-right corner of the page  and click "change" on the icon to access the Accounts page.
    • In the Accounts page, click the Security option from the left pane.
    • In the Security page, scroll down to the Less secure app access section.
    • Click the Turn on access (not recommended) link. Note – you may need to first temporarily turn off two-factor authentication if you do not see this option
  • Add Mail Account in Xfinity Connect Email
    • Log in to Xfinity Connect
    • In the left pane, click the Add mail account link.
    • Enter your full Gmail address and password.
    • Click the Add button

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

Thanks for the post. None of this worked for me. Wish it was this simple.

Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Thanks so much, but I did this and when I tried to add the account from the Xfinity page I got this:

"Auto-configuration failed. Do you want to configure your account manually?"

 

Maybe I missed a step -- where it says, in your instructions, "click Account" right before Add Mail Account in Xfinity Connect Email -- I didn't see any connection.  Maybe that's where I messed up?

 

Thank you!

Official Employee

Re: How do I unlink my Gmail account from my Comcast mail?

Hi Johngerard!

 

I updated the instructions above to be a little clearer on a couple of points - see if it works for you now.

 

Instructions with screenshots on how to link an account in Xfinity Connect are here - this might be helpful as well.

 

If you do need to configure manually, the imap server for Gmail is:

imap.gmail.com


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

I've tried and tried but no luck.

I just wish I could delete the gmail from my list of comcast inboxes, but cannot see how.

Thanks for you continued help.

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@johngerard wrote:

I did this, but the gmail account does not appear under Accounts and yet it stays under my Comcast Inbox and is empty.  I'd like to remove it from below my comcast Inbox.  My gmail has suddenly stopped appearing in the Gmail inbox so I'd like to just delete it.

Any suggestions appreciated!

Thank you!


Let's go back and revisit this. 

 

You have a folder UNDER your Comcast Inbox for incoming Gmail.  Is this correct?  However, you're also saying that THAT folder is empty.  Correct?

 

Let's go to gmail.com and look at your setting there.  Make sure you're signed in to your gmail account.  Then, click on the gear setting on the right side of the Inbox and choose Settings.  Then, look to the right in the headings and click on Forwarding and POP/IMAP.  Do you see where your @comcast.net email address is showing next to Forwarding?  or, did you possibly create a filter to forward your gmail to your @comcast.net email [click on Filters and Blocked Addresses to see if a filter for doing that might be in the list].  If you see your @comcast.net email address in either place delete/remove it.

 

Let us know if you're seeing this and if you do the instructions worked for you.


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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Thanks for this.  I checked and I do not have a filter blocking the Comast email address.

Expert

Re: How do I unlink my Gmail account from my Comcast mail?


@johngerard wrote:

Thanks for this.  I checked and I do not have a filter blocking the Comast email address.


You're not looking for blocking, you're looking for forwarding.  I mentioned the filters because you can make a filter to forward your emails, too.

 

So, at this point, I want to ask, are you or are you not receiving your gmail in any folder in Xfinity Connect webmail?

 

Can you take a screenshot of your folder listings [not showing your Inbox on the right] and post it so that we might get a better idea of what you're talking about?


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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

I understand and I apologize -- here is the tree, but I can't edit out the email addresses!

 

It's just an open folder with my gmail address next to it and a down arrow in front of the folder.

I have to leave now, so please don't worry.  With thanks, John

 

Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

I have some edited screenshots. I am going thru the exact same thing as are many others. I was able to create a new Gmail account but it had the exact same issue but at least I was able to delete it from Xfinity. If you notice when we click on the Xfinity mail accounts there isn't a Gmail account there but yet it shows up in the Xfinity mail. When you click on the Gmail link in the Xfinity mail you get nothing but the word empty and the message, it comes and goes. Yet if you go to Gmail.com there is mail in there. 

I have three .jpgs here. If you don't get all three please let me know.

Ashampoo_Snap_2019.08.15_22h50m33s_003_Chrome Legacy Window.jpg
Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

It doesn't look like they all posted so here are the others.

Ashampoo_Snap_2019.08.15_22h45m39s_002_.png
Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

One more. Hope this explains issue.

Ashampoo_Snap_2019.08.15_22h35m49s_001_.jpg
Frequent Visitor

Re: How do I unlink my Gmail account from my Comcast mail?

Yes, that is the problem. Thanks for the screen shots.

Contributor

Re: How do I unlink my Gmail account from my Comcast mail?

Your welcome. Hope it helps. It is an annoying problem. I think something happened due to the last Chrome update recently.