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How do I check on the status of an email support ticket? (Ticket #CR914980756)

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How do I check on the status of an email support ticket? (Ticket #CR914980756)

I did a support chat a couple of weeks ago and was told that my issue would be escalated and I haven't heard anything from anyone since then.

Ticket #CR914980756

To repeat my issue --  every time I send an email from my Comcast email (<Edited>) to <Edited> I get a bounce message from an email address unknown to me (<Edited>).  [Full bounce message pasted below the dotted line]

This occurs when I use the Comcast email web page, and when I use the Mac Mail app.  '<Edited>' assures me they have no mail forwarding set up and do not know who <Edited> is.  

Bounce message follows (If you need full headers, I can provide that):

 

-------------------------------------------------

This is an automatically generated Delivery Status Notification.      

Delivery to the following recipients failed permanently:

  *<Edited>

Reason: Permanent Error

Reporting-MTA: dns; resqmta-po-12v.sys.comcast.net [96.114.154.171]
Received-From-MTA: dns; resomta-po-12v.sys.comcast.net [96.114.154.236]
Arrival-Date: Fri, 31 Jul 2020 20:44:38 +0000

Final-recipient: rfc822; <Edited>
Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable

Last-attempt-Date: Fri, 31 Jul 2020 20:44:39 +0000

 
 
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