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Help - hating this 'new' format - I want the old back NOW.

New Poster

Help - hating this 'new' format - I want the old back NOW.

Please let me know where/how I can get support with this new email - NOT an improvement at all. I want the old one back.

New Poster

Re: Help - hating this 'new' format - I want the old back NOW.

I HATE!! the "new" Comcast/Xfinity email format.

 

It is horrible!

 

Why did they change it when it worked just fine?

 

They even changed my first name from what I used to use.

 

What can we do about this?

 

I am very angry about this!

Expert

Re: Help - hating this 'new' format - I want the old back NOW.


judeiam707 wrote:

Please let me know where/how I can get support with this new email - NOT an improvement at all. I want the old one back.


Once you have been migrated to the new format, there is no way to revert to the old one.  Did you have a question about the new format?

Frequent Visitor

Re: Help - hating this 'new' format - I want the old back NOW.

I HATE it also.  Please go back to the old format.  too many issues.

New Poster

Re: Help - hating this 'new' format - I want the old back NOW.

It is virtually unusable. I've been a Comcast email user forever and am looking to change. This is unacceptable.

Expert

Re: Help - hating this 'new' format - I want the old back NOW.

You have options:

1) Enable the account in a desktop email client like Outlook, Thunderbird, Windows Mail (Windows 10) or some other. That way you can access your account and don't have to look at the Comcast UI. There are a lot of other advantages using a client over only webmail anyway.

2) Set the account to auto-forward to some other, non-Comcast, account you have like Outlook.com, Gmail, Yahoo, Mail.com or some other.

3) Some webmail providers now give you the ability to set up external accounts and use their interface. Notable examples would be Gmail, Outlook.com, and Mail.com. Comcast webmail now has this feature as well.

New Poster

Re: Help - hating this 'new' format - I want the old back NOW.

I totally agree. Hate the new email. Why would they make it worse????????

Frequent Visitor

Re: Help - hating this 'new' format - I want the old back NOW.

I’ve just recently been forced onto the new platform/UI.  I’m having all the issues mentioned on this forum (and no I’m not neglecting to expand a list) plus some... like on third or fourth attempt to search and locate a specific email, finally getting it to come up with the message that it was in a “recovered” folder!  Recovered from where, and why did it take many tries with time-outs to find it?  As others have, I too have missing folders and my incoming mail filters (only two) were deleted.  

This must be a way to get Comcast email users to switch to gmail or yahoo or maybe for heavy Comcast email users to cancel Comcast altogether?  Why else would they roll out a UI that doesn’t work and then not have any answers when we try to get help?  Some of these same complaints go back a year and are still happening!

As i type this I’ve been **on hold for over two and a half hours** (see attached) while the rep went to get someone in “level three” to help.  I’m on the Comcast investor relations site while I’m on hold, trying to figure out what’s going on with Comcast!

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Frequent Visitor

Re: Help - hating this 'new' format - I want the old back NOW.

UPDATE:

After 4 hours and 8 mins (4hrs 3mins On Hold)  another agent finally picked up, but was not able to offer any solutions.  Total call time: Four hours thirteen minutes.  

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