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Having trouble connecting your email account?

Official Employee

Having trouble connecting your email account?

If you're having trouble with connecting Apple Mail or another email application on your Mac, before you troubleshoot any further, make sure you have the right settings in your mail program.


To configure an email client to use Comcast email (, the following settings should be used for sending and receiving email:


  • Incoming Mail Server Name:
  • Incoming Mail Server Port Number: 993 with SSL enabled (recommended) - Only if Needed: 143 with SSL enabled
  • Outgoing Mail Server Name:
  • Outgoing Mail Server Port Number: Recommended: 587 (SMTP, recommended) - Only if Needed: 465 (SMTPS)
  • SSL Encryption: checked
  • Authentication: your full XFINITY email address and password


Configurations for specific email programs can be found at Using Email Client Programs with Comcast Email.




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