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Gsuite can’t send to @comcast.net

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New Poster

Gsuite can’t send to @comcast.net

Hello, I have customers with @comcast.net and they can not receive emails from my company through google gsuite email.

These are important and time sensitive emails.

Any help?

Official Employee

Re: Gsuite can’t send to @comcast.net

Please try again in about 15 minutes


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New Poster

Re: Gsuite can’t send to @comcast.net

Hello @ComcastAntiSpam,

 

I am having similar trouble sending emails from gallantry.com to comcast.net accounts. Could you please see if we can be helped here? Thank you!

Official Employee

Re: Gsuite can’t send to @comcast.net

Should be good in a few minutes


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New Poster

Re: Gsuite can’t send to @comcast.net

@ComcastAntiSpam Thank you, how can I verifiy anyway to test? Will this work for all comast emails, or will I still have any issues?

 

also, if I own other online businesses.... and use gsuite.... is this something I need to request for each and every business I use gmail gusite for sending emails? 

 

Are all my comcast customers not receiving emails?

Official Employee

Re: Gsuite can’t send to @comcast.net

This should work for all recipients at this point.

 

The messages were being flagged as spam due to spam complaints, and customers who have their Spam Folder enabled would see the messages in their Junk/Spam folder.  I recommend all customers have their Spam Folder enabled (it's the default setting for new accounts)


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New Poster

Re: Gsuite can’t send to @comcast.net

I'm also experiencing issues with comcast.net email users not receiving emails sent from the G Suite domains of wsmchurch.org and wspreschool.org Would you be able to check for any problems with those domains? Thank you.

Official Employee

Re: Gsuite can’t send to @comcast.net

I only immediately saw a problem for wspreschool.org, so please let me know if they are still not working.  Send me a PM if that's easier for you.


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Frequent Visitor

Re: Gsuite can’t send to @comcast.net

I am having a similar issue where comcast.net recipients cannot always receive emails sent from my unh.edu account.  The recipients at my request have checked spam and trash and they are not there.  This even applies to their messages I reply to. The messages just disappear! 

Official Employee

Re: Gsuite can’t send to @comcast.net

@DocZ I believe we've found the issue.  Can you see if the situation has improved?


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New Poster

Re: Gsuite can’t send to @comcast.net

I am also having this same issue where our gsuite emails (@drexelhillel.org and @drexelhillel.com) are not being received.  

Official Employee

Re: Gsuite can’t send to @comcast.net

@Isabeldk Try again in about 15 minutes or so, and let me know if it's still not coming through.


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New Poster

Re: Gsuite can’t send to @comcast.net

Emails from my G Suite domain myivyexperience.com are not being delivered to comcast.net users.

Official Employee

Re: Gsuite can’t send to @comcast.net

@Jim1114 This should be resolved in about 20 minutes or so.


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Frequent Visitor

Re: Gsuite can’t send to @comcast.net

I am having this same issue
Official Employee

Re: Gsuite can’t send to @comcast.net

@pmurray10 We need more details, at least the domain or sending email address having the issue.


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Official Employee

Re: Gsuite can’t send to @comcast.net

The recipients would need to ensure their Spam folder is enabled in their settings.

 

The spam flag should be resolved in about 15 minutes @pmurray10 


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Frequent Visitor

Re: Gsuite can’t send to @comcast.net

I am not sure I understand. Are you saying they are going to spam or there was an issue with comcast that is now resolved?

Official Employee

Re: Gsuite can’t send to @comcast.net

@pmurray10 they were being flagged as spam, this should no longer be the case


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Frequent Visitor

Re: Gsuite can’t send to @comcast.net

I just tested it with one of my customers with a comcast email. They recieved my email. Thank you!

New Poster

Re: Gsuite can’t send to @comcast.net

I’ve been having the same problem it’s really hurting my business. Recently a potential new client wasn’t getting my @communityvisions.co emails.
Please help!
New Poster

Re: Gsuite can’t send to @comcast.net

I am having issues where parts of my congregation are not recieving emails from our @cpcg.org email addresses.  Can you help?

New Poster

Re: Gsuite can’t send to @comcast.net

My office is having an issue with comcast.net recipients not receiving emails sent from our Gsuite @davidbrentonsteam.com or @move2indy.com accounts.  The recipients at my request have checked spam and trash, and they are not there.  This even applies to their messages I reply to. The messages just disappear! There is no error message, and we do not know it has not gone through until we confirm the email or ask why we did not get a response. 

 

This is costing us valuable business and is making our company appear unprofessional. Please help. Our IP Address is 50.195.157.5

 

Thank you!

Official Employee

Re: Gsuite can’t send to @comcast.net

@sbrentonsmith should be cleared shortly


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New Poster

Re: Gsuite can’t send to @comcast.net

@ComcastAntiSpam , any update on current and potential customers receiving emails from my @communityvisions.co email address?

 

Thank you for the assistance.

Official Employee

Re: Gsuite can’t send to @comcast.net

@Ratcityrain123 That should have been resolved yesterday.  I see one message today, which came through cleanly.


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New Poster

Re: Gsuite can’t send to @comcast.net

@ComcastAntiSpam Just did a test myself and it worked.  Thank you so much.

New Poster

Re: Gsuite can’t send to @comcast.net

statefarm.com is unable to get emails delivered  to comcast .net   addresses

 

@ComcastAntiSpam 

Official Employee

Re: Gsuite can’t send to @comcast.net

I see many messages from statefarm.com being delivered properly. @hdspringer98  Could you give me more details?


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New Poster

Re: Gsuite can’t send to @comcast.net

Hello,

 

I am seeing the same issue with email from statefarm.com to comcast.net.  Can I direct message you?

 

Thank you.

Official Employee

Re: Gsuite can’t send to @comcast.net

@DBlas Sure!


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New Poster

Re: Gsuite can’t send to @comcast.net

Our clients are also having issues with this. Cannot receive emails from @home-partners.com. They are sending through G-Suite.

Official Employee

Re: Gsuite can’t send to @comcast.net

@ClikWiz should be clear shortly


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