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Error code for a particular website

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New Poster

Error code for a particular website

Starting this morning, I haven't been able to connect to the Washington Post on any of my home computers (or phone) via WiFi. I can connect on cellular, which tells me there's potentially a Comcast issue.

 

I receive this error message:

 

An error occurred while processing your request.

Reference #218.64c71bb8.1600367791.10ce9384

 

Is anyone else having similar problems?

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Expert

Re: Error code for a particular website

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

 

YMMV.



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New Poster

Re: Error code for a particular website

Thanks for the idea, but apparently my equipment isn't eligible for xFi.

 

Anything else occur to you? 😬

Gold Problem Solver

Re: Error code for a particular website


@SueMcE wrote: Starting this morning, I haven't been able to connect to the Washington Post ...

The home page at https://www.washingtonpost.com is working for me. When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You can look up your IP at https://www.google.com/search?q=what+is+my+IP.

What does a trace to www.washingtonpost.com show? In Windows, open a Command Prompt window, enter

    tracert -4 www.washingtonpost.com

and post the output. Mine looks like:

C>tracert -4 www.washingtonpost.com
Tracing route to e9631.j.akamaiedge.net [23.216.153.53] over a maximum of 30 hops:
  1    17 ms     6 ms     6 ms  router1 [192.168.1.1]
  2    23 ms    20 ms    14 ms  96.120.9.181
  3    21 ms    20 ms    20 ms  96.108.119.45
  4     *       24 ms    14 ms  96.110.24.214
  5    16 ms    15 ms    15 ms  96.110.25.65
  6    25 ms    23 ms    23 ms  69.139.168.141
  7    32 ms    36 ms    26 ms  69.139.168.33
  8    28 ms    33 ms    26 ms  a23-216-153-53.deploy.static.akamaitechnologies.com [23.216.153.53]
Trace complete.