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Emails still going to spam folder even with spam filter setting turned off

Regular Visitor

Emails still going to spam folder even with spam filter setting turned off

I have had an ongoing issue with legitimate emails going into my spam folder.  In fact, I sent myself a test email from my comcast.net address while working with a comcast rep and that went to spam.  The recommended "solution" after 45 min with the rep was to turn off the spam filter so I would at least see all messages in my inbox.  However, emails are still being put in my spam folder.  Is there anyway to truly turn off spam filtering?

Expert

Re: Emails still going to spam folder even with spam filter setting turned off

I'm going to escalate this to the forum admins for follow-up.  You should see a response here in this thread, although because of the holiday I don't know when it might show up.



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Official Employee Digital Care

Re: Emails still going to spam folder even with spam filter setting turned off

Greetings, herbefam! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into when it comes to emails being placed into your spam folder. That's certainly frustrating. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "Comcast_Support" then select "Send a Message" on the right side.


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