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Emails (not spam) being rejected by Comcast

New Poster

Emails (not spam) being rejected by Comcast

Recently emails that contain an invoice I need to pay are getting rejected as spam by Comcast.  The sender has notified me they are unable to send because of this.  How do I change this so they are NOT rejected?

Official Employee

Re: Emails (not spam) being rejected by Comcast

Could you send me a private message with the details, such as your email address, as well as theirs?  I'll see what we can track down.

New Poster

Re: Emails (not spam) being rejected by Comcast

Done, I think...thank you
New Poster

Re: Emails (not spam) being rejected by Comcast

What was the answer?

Official Employee

Re: Emails (not spam) being rejected by Comcast

I'm trying to get a contact at the sender.  The error message they're being shown is not one that our systems directly generate.  We need to know more about their operations, such as their ESP or ISP.

New Poster

Re: Emails (not spam) being rejected by Comcast

My issue is a little different. How do I add an email address so that the sender's email does not get put into my spam folder/