Community Forum

Emails in xfinity folder don't show up in outlook 2013

Highlighted
Regular Visitor

Emails in xfinity folder don't show up in outlook 2013

I' ve  been moving some emails in outlook 2013 from inbox to specific folders to better catalog my messages.  I drag and drop but when I look in folder it is blank, ie, no email.  When i sign into Xfinity web based email, i can see the folder AND the e-mail that i dragged and dropped.  This is frustrating and have been going on since last summer.  No one seems to know the issue and the fix.  HELP!!

Highlighted
Expert

Re: Emails in xfinity folder don't show up in outlook 2013

It sounds like Outlook simply hasn't synced with the server since you made the moves.  Did you try using the Send/Receive button?  Also, you can change the setting for the fetching intervals-------------

 

https://www.msoutlook.info/question/check-for-new-email-frequency



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Emails in xfinity folder don't show up in outlook 2013

Thank you for the response but I've tried the solutions that you've proposed before to no result.  Perhaps Xfinity changed some settings that affect synch'ing with Outlook 2013?  I didn't mention before but about the time that i couldn't find messages that i moved from inbox to another folder, my outlook emails wouldn't update automatically like it use.  Now i manually go to update folder to do so.  Did Xfinity make a change to their e-mail settings last summer that could be the culprit?

Highlighted
Expert

Re: Emails in xfinity folder don't show up in outlook 2013


@tommyman1 wrote:

Thank you for the response but I've tried the solutions that you've proposed before to no result.  Perhaps Xfinity changed some settings that affect synch'ing with Outlook 2013?  I didn't mention before but about the time that i couldn't find messages that i moved from inbox to another folder, my outlook emails wouldn't update automatically like it use.  Now i manually go to update folder to do so.  Did Xfinity make a change to their e-mail settings last summer that could be the culprit?


They've made no changes I'm aware of that would have any effect on a mail client like you are describing.  I use Mac Mail on my desktop and it updates as it should.  I use Windows 10 Mail on the Dell laptop, and although it's persnickity at times, it does update.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!