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Emails gone

New Poster

Emails gone

For some reason all of my old saved emails prior to 12/20/18 are gone. How do I get them restored?
Contributor

Re: Emails gone

having the same darn problem.  Normally it wouldn't be a big deal BUT I actually have a need to get an older message an can't do it.  In the "old" days you had the option of deleting message after a certain period in tiem ot have them kept "forever" - yeah, right.  VERY disappointed in Xfinity anftr all thes years.

Expert

Re: Emails gone


@lbeyercpa wrote:
For some reason all of my old saved emails prior to 12/20/18 are gone. How do I get them restored?

Are you sure they are not just "nested" in a subfolder?  If not, call Comcast security and ask them to look at your account.  Suddenly vanishing emails is a common sign of a compromised account or a malware infection.  Change your password to something stronger than whatever it is right now, and also change the security question and answer for the account.------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: Emails gone

I am having a similar problem.  Randomly today my password reset...I just reset my password, and now I can ONLY see emails from 2014 and older...missing everything for the last 4 years (frustrated)