having the same darn problem. Normally it wouldn't be a big deal BUT I actually have a need to get an older message an can't do it. In the "old" days you had the option of deleting message after a certain period in tiem ot have them kept "forever" - yeah, right. VERY disappointed in Xfinity anftr all thes years.
For some reason all of my old saved emails prior to 12/20/18 are gone. How do I get them restored?
Are you sure they are not just "nested" in a subfolder? If not, call Comcast security and ask them to look at your account. Suddenly vanishing emails is a common sign of a compromised account or a malware infection. Change your password to something stronger than whatever it is right now, and also change the security question and answer for the account.------------------
Comcast Customer Security Assurance-------------------
Normal business hours (6:00 am to 2:00 am EST, 7 days a week)
1 - 888-565-4329
I am having a similar problem. Randomly today my password reset...I just reset my password, and now I can ONLY see emails from 2014 and older...missing everything for the last 4 years (frustrated)