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Email was hacked, changed password but now no new e-mails are received by Comcast

th0093
New Poster

Email was hacked, changed password but now no new e-mails are received by Comcast

Hi,

My wife's comcast email account was hacked a few days ago. We changed her password but now she is not getting any new e-mails that are being sent to her. We've tested this by sending e-mails from a gmail account to her comcast account. We've logged into the Xfinity web portal and have been checking the incoming emails. Nothing has been received. The sent emails are not being bounced back, either.

 

We can send emails out, but nothing is coming in. Any recommendations on this would be welcome.

 

th0093

rightfooted
Expert

Re: Email was hacked, changed password but now no new e-mails are received by Comcast

Check the filter rules and make sure the emails aren't being forwarded to another address. See https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. Scroll down the page about halfway.


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