Community Forum

Email using Windows 10 and Outlook 2016 (Not showing my subfolders in outlook)

Frequent Visitor

Email using Windows 10 and Outlook 2016 (Not showing my subfolders in outlook)

Help Please.. 

I open up office 2016 (Outlook) and when It opens it gets all incoming mail no problem. But I have lost my subfolder in outlook under the inbox. I had A LOT of different folders but they are not there now. If I sign into Xfinity webmail everything is there. When I use the Connect app (for comcast) on my ipad and phone they are all there.. But they are not there in outlook 2016 on my desktop. 

Can someone tell me please how to set up outlook so that it pulls everything that is on xfinity server to my outlook and looks the same.. 

 

Thanks

Patrick 

 

Gold Problem Solver

Re: Email using Windows 10 and Outlook 2016 (Not showing my subfolders in outlook)


@pdconner1 wrote: ... I have lost my subfolder in outlook under the inbox. ...

Is Outlook configured to use IMAP or POP? POP can only see the Inbox, not any other folders or subfolders. Compare your Outlook settings with the IMAP ones given at https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

 


... subfolder ... under the inbox. ...

Be aware that subfolders placed under the Inbox will be subject to the Inbox delete schedule. It might be best to locate them elsewhere.