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Email support - many days waiting for a resolution and still nothing

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Email support - many days waiting for a resolution and still nothing

How long is a user supposed to wait after placing a service call ticket (that has been esculated to tier 2) without resolution before reporting to regulators?  Problems include:

 

1)   Comcast has had an error in which many (but not all) servers sending emails to my Comcast account are rejected with the message that my account does not exist.

 

2)   From the webpage, frequent (but not constant) messages that state "Error.  We're sorry.  It looks like something went wrong.  Please try agani in a moment.

 

3)   Frequent (but not constant) rejections from mobile devices that reads some version of login error.  

 

Note that the password was reset and, yes, I am using the right one