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Email searches giving limited results

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Regular Visitor

Email searches giving limited results

Hi xfinity team! Assistance please. When I do an email search, I am only getting limited results back and nothing prior to 07/2018. Can you provide some guidance please?

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Expert

Re: Email searches giving limited results

Exactly how are you searching?



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Regular Visitor

Re: Email searches giving limited results

Via the search box on the top left of the email screen. I select the different folders by name or by all folders and get the same results. I use keywords or email addresses. Previous searches, before this week, always turned up all requested emails.

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Official Employee

Re: Email searches giving limited results

This issue has been resolved. Fix required engineering involvement to re-index the mailbox. This thread will be closed now.


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Was your question answered? Mark the post as Best Answer!