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Email not opening attachments

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Email not opening attachments

Hello...my email stopped opening links within an email such as paying a bill.  It will say click on make payment and it does nothing.  I can go to another browers but does not open in Google Chrome and always did in the past.  A setting much of changed...any thoughts on how to change this back so I can open items within an email?

Thanks very much, Kathy

Gold Problem Solver

Re: Email not opening attachments

You need to turn off the popup blocker for the webmail site. See https://forums.xfinity.com/t5/Email-Web-Browsing/hyperlinks-in-email-won-t-open/m-p/3197364#M206593

 

If the instructions in that post don't work for you, paste "chrome://settings/content/popups" into the address bar to navigate to Chrome's "Pop-ups and redirects" settings page, click the Add button to the right of Allow, paste the webmail site hostname (usually "connect.xfinity.com") into the text box, and click Add to save it.

 

If you are using a third party popup blocker, you might need to make a corresponding change in its settings.