Community Forum

Email non delivery to comcast.net

New Poster

Email non delivery to comcast.net

I am a comcast subscriber but this is not related to my personal acccount.  The organization I work for is having issues sending email to comcast.net customers.  Recently, all messages that are sent from a specific server are creating NDRs.  My questions for the forum, is how does one engage a higher level suppor tier for this type of issue.  The normal support number has been unsuccessful and I must say zero help.  Is there anyone that can help?  Please?

Gold Problem Solver

Re: Email non delivery to comcast.net

If an employee doesn't take care of this for you here, Comcast Security Assurance should be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.