Still not receiving any e-mails from @metrocast.net. This was an issue back in September and you were able to repair it quickly. Please assist.
@bobknow I saw your PM, and I'm working to resolve it now. Thanks for the extra info, helped isolate the issue.
I am trying to send you a private message but I do not have the Private message icon.
@jdelgado3385 I sent you a message
@Anniekiehl I show those messages coming through, including today. I can PM you if you can't locate the messages and would like more details.
@Anniekiehl I'm going to send you a PM with some details
@6778700 I see a message that was flagged, and I'm trying to get to the root of the cause.
Please make sure your spam fodler is enabled.
@mffarrell Should be resolved in 15 minutes or so
@wagz0627 Sending you a PM
@Anniekiehl going to send you a PM to see if we can get these all sorted out.
Our company (ChronicCareIQ) is responsible for relaying information to patients (on behalf of their doctor's offices) via their chosen email address. We've experienced issues where patients (using Comcast email accounts) claim that they have not been getting their emails. The emails cannot be found in spam folders and from our end it appears that the emails have been delivered. We're hoping you could look in to this on our behalf. The emails we send come from ip address 188.8.131.52 and our domain name is chroniccareiq.com.
Thanks for your assistance!
@Eric_E They tell me this should be resolved in 15 minutes or so.
We are receiving reports from our Customers with Comcast emails that they do not receive our emails. What do you need from me to get this resolved?
@johnt_pyr I'll send you a PM.
John, I had a similiar situation from our non-profit domain. I just completed a Chat with Comcast Support for Internet help. They "synchronized your email" and I am now able to get emails from our domain to my Comcast account. No explanation provided... Good Luck. Tim
I too am having an issue sending group messages to comcast users from a .org address. Could someone please help? Thanks.
@kchan8993 I'll send you a PM
I just set up another Comcast email account today. I have sent numerous emails to the newly created email address, but they do not come through. I tried using the Refresh Inbox "button." But it just spins and spins and spins. !!!!
My work emails are not being received by Comcast employees.
I conduct a significant amount of business with Comcast and not being able to send my emails to Comcast is affecting my business.
I don't know that we can help you here, although we might be able to. This is for residential customers not receiving some emails; we don't deal with employee email.
@Titoatonesource Could you supply the work domain involved? Thanks
I recently signed up for some recurring daily emails. I received the first four days, then nothing. No emails in spam folder. Contacted the sender, who noted that the emails had sent but not been opened; they resent and I still did not get them. What is going on, and how can I fix this?
@gayle5 Your spam folder isn't enabled:
Could you tell us the domain of the missing emails?
@billy17331 Should be resolved in about 15 minutes.
@Shoneyk I see your PM, I'll respond there.
Same issue here, seems like I can't send you a private message directly
Right, well I was hoping to not spam this board.
But the issue still stands so I'm hoping someone who can help sees this.
@nobodyreally I'll PM you to get the details
Lots of my incoming emails from various domains are being delayed by minutes to hours, like 12. I sent my wife an email this morning at 09:15 and it finally showed up in her inbox at 20:10. This is from @comcast.nte to @comcast.net, so this is not a blacklisted domain problem. This is a COMCAST email problem in general not a setting on my PC or hers.
This has been going on for several days and seems to be getting worse.
Same issue here.
Any email sent from my @Miklor.com account is not being received by Comcast customers.
Can you please resolve?