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@cwjthouse Yes, please PM us the information.
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@apelectric If you'd like to send me a PM with further details, I can try to see what's going on. Click on my name, and then choose "Send a Message"
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@LA_14 I'll need the domain of the school.
Also, please ensure your spam folder is enabled. Older accounts did not have this enabled by default.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@dsedillo55 I'm working to resolve the issue with parchment.com
It appears (as of yesterday at least) you do not have your spam folder enabled
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@rphillips6655 The messages from Outlook are being flagged as spam by them, we're honoring that. You should be able to open a ticket with their support to remediate. If not, I can try to reach out to a contact there.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jamison_stover Going to send you a PM to get more details
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Moyer1812 @leighc68 You should both message me with further details such as domain/email address, IPs if you know them. Any of these data points can help isolate the issue. Click on my name, look for the "Send a Message" button.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@gregory_d_smith This should clear shortly. I'm going to send you a PM about another potentially troubling item with your account.
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@emtramone Should be resolved in about 20 minutes
I am an Official Comcast Employee.
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@bearnoble I responded to your PM
@jwatson261 This should be resolved in 15 minutes or so.
I am an Official Comcast Employee.
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@MacAttack7 I only see one set of messages that were flagged as spam, about a location change for tonight?
@jwatson261 I think yours was solved by someone else's escalation, as you share the same web hosting company. Can you confirm?
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@vickistevenson This should be clear in about 15-20 minutes
@MacAttack7 Does it happen often?
I am an Official Comcast Employee.
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@pbw_ken Could you send me a PM with some other details? I see the messages, but they look kind of spammy. Is this your website forwarding to your address at comcast.net?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@CVollmer That should sort it out in about 15 minutes or so for bookkeeperoffice.com. If you see the problem persist, or find more domains, please let me know.
Additionally, please ensure your spam folder is enabled:
https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience
I'm still looking at destinationleavenworth.com. If you turn on your spam filter, you can mark those messages as "Not Spam" to help train the filters. I'll get back to you either when it's resolved, or we need more information.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@zsg1313 Sent you a PM
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@bobknow I'll send you a DM to get some additional information.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@purplehouse36 Can you share the domain with us?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@purplehouse36 Going to send you a PM to get more details.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Anniekiehl This should be resolved shortly
@pcsmith01 It looks like you got a message yesterday, early evening. Can you confirm? If not, we'll move this to PM and try to see what's going on.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
