Community Forum

Email issue with Edge and IE11

New Poster

Email issue with Edge and IE11

When using Edge or IE11 to access email with W10, I get error not compatible etc.  I'm forced to use Firefox. Suggestions?

 

Expert

Re: Email issue with Edge and IE11

Can you post the entire error message?

New Poster

Re: Email issue with Edge and IE11

 

Browser Not Supported

- Español

Your Browser is Not Supported

Below is the error message!

 

In an effort to bring you the best experience possible, XFINITY Connect requires the latest browser technologies.

Please update your current browser or try one of the browsers listed below, thank you!

Note: If you are already using the latest Internet Explorer version, please turn off "Compatibility View".
Expert

Re: Email issue with Edge and IE11

I just tried with IE-11 and Edge, and I'm able to get into my email OK with both of them, although Edge was really slow.  I'm going to escalate this to the forum admins for follow-up.

Official Employee

Re: Email issue with Edge and IE11

Hello telephony11. I also tried to duplicate an issue with XFINITY Connect email and am not able to duplicate the issue. Can you confirm you have turned off the compatibility view settings in your browser? 

 

Also, can you please try using this link: https://xfinityconnect.mail.comcast.net

New Poster

Re: Email issue with Edge and IE11

I started having the same issue, cannot access my Xfinity email using IE11, it keeps saying I need IE 11 or edge , I made sure there is nothing listed in the compatibility mode. I tried the suggested site https://xfinityconnect.mail.comcast.net

no luck.

I am able to use Chrome, something to note though I lost everyone in my address book when using Chrome.