Community Forum

Email folders

New Poster

Email folders

My email recently stopped displaying the folders and does not facilitate filing to the folders.  How do I correct this? 

Expert

Re: Email folders

Do you mean all the folders are missing on the left side of the Inbox page?  If so, see it this sorts it out for you-----------------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949

New Poster

Re: Email folders

I was able to restore my email in box and folders to appear along with the emails in my in box.  Now what I am trying to do is upload the emails in my folders to an external storage drive.  Can you help?

Expert

Re: Email folders

To do that you really need to enable the account in a desktop email client like Outlook or Thunderbird.  Or, you can save  emails as a .eml file to the drive or your computer.  To do that open the email and in the toolbar click on the "hamburger" icon to the right.  In the drop-down you will see the option to save the file.