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Email folders

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New Poster

Email folders

Does anyone know how to set the number of emails that can be saved in the "Sent" email folder?  Or do they drop off by how old they are?  Is there a way to control this?

Expert

Re: Email folders

If you are still in the old email format (Zimbra), from the Inbox page go to Preferences>>>>>>.Email>>>>>Email Deletion Schedule.  There you can see what time setting you have for the Sent folder.  If you are in the new format (Appsuite), they should be kept indefinitely until you delete them.  There is no schedule you can edit.

New Poster

Re: Email folders

Thank you for the reply but I need a little clarification if you don't mind.  I believe I am on the "Appsuite" version because I see that specified in the url address line.  Would I only see Preferences >>> Email if I was still on "Zimbra" version?  I am guessing that is the case because I do not see  Preferences anywhere.  Please advise - Thanks.

Expert

Re: Email folders

The old Zimbra format looks like this-------------------

 

 

Old Email Format.jpg

 

 

The new Appsuite format looks like this---------

 

 

New Format.jpg

 

 

So to answer your question-------yes, Preferences only appears in the old one.  In the new one, you access your settings by clicking on the gear icon in the upper right corner of the Inbox page, and then on Settings.

 

Regular Visitor

Re: Email folders

I am in the new email format and my emails do not save to Sent folder.

Expert

Re: Email folders

How are you accessing your email?  With a browser and the webmail interface, or on a mobile device or what?  They should save by default.  There is no setting you have that can change it.  Try signing out of the account and back in again.  Also-------

 
Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

Regular Visitor

Re: Email folders

I am using Outlook 2016 through IMAP. I do have Outlook set up to Save sent emails in the Sent folder but nothing saves. The Sent emails do deliver to receipients.

Expert

Re: Email folders

I don't have Outlook.  Do you have a setting in it to change where Sent messages are kept?  I use Mac Mail and it has that ability.

Regular Visitor

Re: Email folders

Yes and my seeting in Outlook are correct; however, the Sent emails are still not saved in Outlook folder.

Regular Visitor

Re: Email folders

I was able to fix mine. In Outlook I went to File/Account Settings and double clicked my IMAP account then clicked More Settings/Advanced and unchecked Do Not Save copies of sent items.

 

Thanks everyone for giving my ideas on where to look.