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Email folder disappeared!

New Poster

Email folder disappeared!

One of my email folders has disappeared and I can't "find" it. Are all my saved emails in this folder lost or is there a way to retrieve them?

New Poster

Re: Email folder disappeared

I have tried looking at the drop down files but it's not anywhere.

New Poster

Re: Email folder disappeared

Very same thing has happened to me this morning.  I can't find mine either and have asked for help.

New Poster

Email folders disappeared

Email folders disappeared.  Can they be retrieved?

Expert

Re: Email folder disappeared

I'm going to escalate this to the forum admins for follow-up then.  You should see a reply in this thread.

Official Employee

Re: Email folder disappeared!

Hi, Gail2424 - Please send me a private message with your name, email address, and a phone or account number. I also need to know the name of the folder that disappeared. Click on my name ComcastElla, then click Private Message Me.

Regular Visitor

Re: Email folder disappeared!

ComcastElla - Trying to private message you with no success.  Can you provide another way to contact you?  All of my subfolders disappeared several weeks ago and have not returned.

Official Employee

Re: Email folder disappeared!

@jmccutch - Please do not send private messages to moderators without a request. The private messaging feature is disabled until the user creates a public post. Since you just created one - you should now have an access to it. Click on my name ComcastElla, then click Private Message Me. Please let me know if you get any issues.