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Email download failure-- Windows 10 and Thunderbird email app

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Email download failure-- Windows 10 and Thunderbird email app

I tried to get/download my emails a couple days ago and am not able to do so.   I use Thunderbird for my emails on my Windows 10 system.   On 12/26 Windows updated itself to Win 10 version 1709 .   I didn't try to download my emails until after the new Xfinity email "wrapper" appeared.

When I try to download emails each step of the process as shown by Thunderbird is much slower as if there is a problem.   There is a three step process with the last step being "Checking inbox for new messages".   The program hangs there for many seconds and then posts a simple message "the are no messages to download" or something along those lines.  This last message pops up for a second or two and disappears.   There are definitely messages available for download as I've downloaded new messages for 4 or 5 days now.   It appears that Thunderbird can at least get enough of a handshake to connect to Xfinity and send my password.

I think the issue relates to my Windows 10 upgrade to the "1709" version installed around 12/27.

Also, I have a Samsung cell phone (Android) that accesses my Comcast.net email and that seems to be working perfectly.

Expert

Re: Email download failure-- Windows 10 and Thunderbird email app

The only thing I can suggest is to delete the account from Thunderbird, then re-create it again from scratch.

Expert

Re: Email download failure-- Windows 10 and Thunderbird email app

I was upgraded to the new version of webmail [Appsuite] today and had problems downloading email into Thunderbird.  Once I changed my settings in Thunderbird, I had no problems downloading my mail.  The settings in webmail show to use port 993, but that didn't work for me, so I changed back to port 995.  However, I had to change the incoming server from imap.comcast.net to imap.email.comcast.net in order to get my mail to download.  You might want to try that.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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