Community Forum

Email download fails

Regular Visitor

Email download fails

When I click on my individual emails to see the body of the message, all I see is the rotating circle. The body of the email doesn't appear and eventually times out.  I have tried this on the Xfinity app directly as well as on Outlook. Please help!!  

New Poster

Re: Email download fails

This is also happening to me, but I didn't see anything about an outage.  Has anyone else talked to anyone?

New Poster

Re: Email download fails

This is also happening to me, can't view my e-mail

 

Admin1

Re: Email download fails

Hello All -- We had a national issue with our email platform yesterday. This has now been resolved. Can you please confirm you're able to access your email now?

Regular Visitor

Re: Email download fails

I can now download my email thanks for the update
Admin1

Re: Email download fails

You're welcome. Thank you for confirming. 

New Poster

Re: Email download fails

I am in Sterling MA.  I have not had access to my email since 4:49pm on February 15, 2018.  My whole business is run via my Comcast account--you are literally crippling me and my business.  When can we expect service to be restored?