Community Forum

Email and folders lost...Help!

New Poster

Email and folders lost...Help!

All my saved emails and folders are now gone with this "new" system. Help!!!

Expert

Re: Email and folders lost...Help!

Do you mean you cannot see any folders at all?  Is the folder pane missing?  If so, this should sort it out for you-----------------

 

https://forums.xfinity.com/t5/Internet-Archive/view-forlders-in-email/m-p/2839240#M505431

New Poster

Re: Email and folders lost...Help!

No, the folders aren't hidden, they're just not there. All my emails before last Thursday are gone too...Really, really, really, bummed....

New Poster

Re: Email and folders lost...Help!

The same thing has happened to my emails.All folders and all emails before Thursday have vanished. What is up Comcast/ xfinity??
Expert

Re: Email and folders lost...Help!

Then I will escalate this to the forum admins for follow-up.

Official Employee

Re: Email and folders lost...Help!

Hello @krey11. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this missing emails issue fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.

Official Employee

Re: Email and folders lost...Help!

Hello @PHILNEMIEC. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this missing emails issue fixed for you. Please send me a private message and include your full name and account primary phone number so I can assist you.