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Email access error

New Poster

Email access error

I have been getting the following error message for over 3 and 1/2 hours while trying to access my email account. What is the issue, is this something with your server or a probem on my end, and how do I resolve? 


Pop up box says "Unable to connect to mail server. Possible reasons: The mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes."


Please advise. 

Frequent Visitor

Re: Email access error

I'm having the same issue and getting the exact same error message.  Can't load inbox from xfinity connect app on iphone and also can't load inbox when using a browser.  Did online chat, ran through basic trouble shooting and was told that they would escalate my ticket and it could take 48-72 hours to respond.