Community Forum

Email Trash Being Deleted - how to stop that

New Poster

Email Trash Being Deleted - how to stop that

When i place emails into trash I use to be able to go back through trash to find up to a month.  Now it looks as comcast email is deleting trash without permission.

How do I stop that.

Highlighted
Expert

Re: Email Trash Being Deleted - how to stop that

Spam is stored for 7 days or 2,000 messages, whichever comes first
Trash is stored for 14 days or 5,000 messages, whichever comes first

 

You cannot change the defaults.  If you think you might want messages available for a longer period, you should move or copy them to another folder instead of deleting them.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!