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Email Spam

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Email Spam

When does the system put a received email in the spam folder?  Does it have something to do with the subject line?  I get a weekly announcement from one of my contacts and each time this particular item goes to spam.  Other emails from her go to my in box.

 

Thanks.

Expert

Re: Email Spam

What you are describing is known as a "false positive";  legitimate emails going to the Spam folder.  When that happens, keep marking them as Not Spam to help train the filters.  It could take quite a while to work.  Something in those messages is tripping the filters.  Keep in mind that other people could be marking them as Spam.  There are a lot of variables that can flag something as junk.



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