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Email Issues

New Poster

Email Issues

I have Xfinity email accounts on my phone and laptop.  The laptop account has lost all my personal folders, while all my personal folders are still on the phone account.  How can I get my personal folders back on the laptop account?

Expert

Re: Email Issues

You need to clarify-------what do you mean by "personal" folders?  Are you using only a browser and the webmail UI on the laptop, or a desktop client like Outlook or Thunderbird?  If using a client, is the account configured on both the phone and the laptop using IMAP and not POP3?

New Poster

Re: Email Issues

Using laptop, Firefox, XFINITY Connect Inbox (https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX).  By personal folders I mean folders I created under MY FOLDERS in addition to the normal INBOX, SENT, SPAM, etc.  Hope this helps.  Thanks.

Expert

Re: Email Issues


@woody91 wrote:

Using laptop, Firefox, XFINITY Connect Inbox (https://connect.xfinity.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX).  By personal folders I mean folders I created under MY FOLDERS in addition to the normal INBOX, SENT, SPAM, etc.  Hope this helps.  Thanks.


To the left of "My folders" do you see a small black arrowhead?  Click on it and see if the folders reappear.

New Poster

Re: Email Issues

No arrowhead.  Have a + sign to the right, nothing to the left.

Expert

Re: Email Issues

This is what mine looks like.  If I click on that white arrowhead to the left it opens up my local folders.  If you are using the default color scheme it will be black or gray I think-------------

 

 

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