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Email Disappears

New Poster

Email Disappears

Why are my emails suddenly disappearing???  I check and use my email daily and I keep emails for things such as trips and reservations, but I am noticing that all of the sudden, random emails have disappeared (including those for an upcoming trip this weekend).  I don't have my airline reservations, my airbnb reservations, nor my airport parking confirmations.  What is happening???

Customer service is no help either - talked round and round and said it needed to be elevated to someone above them.  What gives?  This just started happening about three weeks ago and now it seems like it is every day.

 

New Poster

Re: Email Disappears

And, I am also realizing that I used to have an email capacity icon that told me how space I have left - I don't see that anymore either......

Expert

Re: Email Disappears

Do you have the account enabled on another computer or device in an app or client using POP3?  If so, it may be downloading the messages then deleting them from the server.  You need to make sure the account is enabled with IMAP on all devices then everything will by synced.

 

If it's not that, you might have a malware infection or a compromised account.  Change the password and security question.  Then use your A/V software to run a scan of your system.