Community Forum

E-mail speed

New Poster

E-mail speed

The speed (or lack therefo) of the e-mail intereface is a disgrace.  This has been an ongoing - and frequently reported problem - since "updating" the web site several months ago.  I am officially moving over to g-mail as my primary e-mail.  When is Comcast going to respond to the complaints and fix this?

Official Employee

Re: E-mail speed

Hi, jeffdickenson1. I just ran a diagnostic on your connection and the latency issues you've experienced with our email platform could be related to a signal issue present with the signal being delivered to your modem. Can you please run a speed test for me at while hardwired directly to your modem via ethernet cable and let me know the results? This would help me isolate the issue with your connection.