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Would a reduction in charges help to confirm the sincerity of your apology to the users who were impacted by your bungling?


Re: E-Mail

Exactly what are you referring to?  You need to provide better information.

Official Employee

Re: E-Mail

MANSBRO-- How can I assist you?

Gold Problem Solver

Re: E-Mail

@Latoque wrote: Exactly what are you referring to? ...

Probably this travesty which, comically enough, Comcast sent by email:


                       We're sorry for any trouble with your Xfinity email service

We have been migrating to a new email server platform designed to provide you a better, more reliable experience. Unfortunately, as part of the transition, some of our customers might have experienced interruptions to their email service over the past week.

If you experienced any interruptions to your Xfinity email service, we sincerely apologize for the inconvenience. We know you rely on access to your email, and any time without it can be frustrating. We are just about complete with our migration and expect our customers to have a better experience with the new platform.

We appreciate your patience and understanding as we continue to make improvements to bring you better service and, as always, thank you for your business and for choosing Xfinity.

Noam Raffaelli
Senior Vice President, Network & Communications Engineering