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E-Mail Received

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E-Mail Received

I just received an e-mail that stated that my e-mail account needed to be updated for security reasons or my account would be locked.  I DO NOT respond kindly to receiving e-mails that may be asking for information about my personal business including log-in information.  I tried to forward the e-mail to you, but the system would not accept the e-mail address.  If you are really trying to update the Xfinity security system and need something from me, you need to either call me or write me a letter.  DO NOT lock my e-mail account over this or I may be forced to move my account to another company. I don't respond kindly to threats and I took the e-mail to be a threat.  Please respond to this promptly so I know if the e-mail I received was legitimate or a scam.

Gold Problem Solver

Re: E-Mail Received

A message like the one you describe is almost certainly a phishing email, a scammer attempt to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail, look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity (see

Please see Comcast Email Phish or Legit? How to Tell (and rules for posting) for more information about identifying, reporting, and posting phishing emails. The article is somewhat out of date, but still useful.

Samples of recent phishing messages can be found at under "Top Phishing Scams".