Community Forum

E MAIL NOT WORKING ON WIFI

Regular Visitor

E MAIL NOT WORKING ON WIFI

MY I PHONE NOT ABLE RECEIVE E MAIL

Expert

Re: E MAIL NOT WORKING ON WIFI

Are you using the Mail app that comes in iOS, or just Safari, or the Comcast mobile app or what?

New Poster

Re: E MAIL NOT WORKING ON WIFI

I'm not able to get my e-mail either over Wifi using the Xfinity app. It works using 4g and my other apps work on Wifi.
Expert

Re: E MAIL NOT WORKING ON WIFI


@siminsda wrote:
I'm not able to get my e-mail either over Wifi using the Xfinity app. It works using 4g and my other apps work on Wifi.

How are you accessing the email?  Are you using a mobile device, or a desktop/laptop computer?  Does the device show that you are getting the WiFi signal from your router?

New Poster

Re: E MAIL NOT WORKING ON WIFI

Xfinity Connect on my Samsung S8.  Other apps on my phone are working fine via WiFi.

Expert

Re: E MAIL NOT WORKING ON WIFI

The only other thing I can think of is to delete the account from the phone and re-create it from scratch.  Or, delete the app and reload that.

New Poster

Re: E MAIL NOT WORKING ON WIFI

I already uninstalled the app and re-installed it, but with no luck.  Has the originator of this post fixed his similar issue?