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Deleting items in Spam folder doesn't work

Contributor

Deleting items in Spam folder doesn't work

I've noticed that I can delete items in the Spam folder only once a day, ususally when I first access the Xfinity email web site. Any subsequent attempts to delete spam do not work. The items remain in the folder, and I must delete them manually. Yes, spam filtering is enabled. Is this a bug, or is it by design? If it's a bug, can you fix it? If it's by design, you need to hire a new team of developers and usability analysts.

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Expert

Re: Deleting items in Spam folder doesn't work

I am unable to duplicate this phenomenon.  If I delete something from Spam it's just gone.  How are you accessing your email?  With only the webmail interface and a browser?  If so, have you tried refreshing the page, or clearing history?  Does it happen using a different browser?



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Contributor

Re: Deleting items in Spam folder doesn't work

Works fine using mobile site. I don’t use the iPhone app because it’s junk. Still doesn’t work using webmail in Firefox. Yes, I’ve cleared my cache.