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Creating new email address

New Poster

Creating new email address

I have an existing Comcast account and email address the email address has been used for many years and may recently have been compromised. I wish to set up a new email address. Do I need to set up a new account to do so? If I do not set up a new account may I use the new email address and the existing account have I avoided security issues? Lastly, can I automatically forward email from the old address to the new one without continued security issues?

Expert

Re: Creating new email address

Before you change a long-standing email address, change your password to something stronger than whatever it is right now, and also change the security question and answer.  But if you really want to change that address-----------------

 

Yes, you can change the user ID-----that portion of the email address to the left of the @ symbol. On the Xfinity home page, click on "My Account" at the top. Sign in again. On the top of the landing page, click on "Users". The account name should now show. To the right, click on "Edit", and follow the prompts.

Caution-----once you change the user ID, you CANNOT get the old one back. So make sure the new one is really what you want.

 

There is no way to auto-forward emails from the old account to the new one unless you leave the old one in place and functioning.

New Poster

Re: Creating new email address

Thank you for your comments. It is nice to know my options.