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Comcast's spam filter

Contributor

Comcast's spam filter

Hi,

 

I've enabled the spam filter in the Xfinity Connect Mail settings (using a browser on a computer, go to the web-based e-mail client, then click on Settings, then Advanced Settings - Enable Spam Filtering).

 

However, it is one of the worst spam filters I've ever seen. It puts legitimate e-mails in the Spam folder, and junk e-mails in my inbox. Sometimes it gets it right, but not that often. Worse, it's inconsistent. One e-mail from a given source will one day be in my inbox, and in the Spam foler the next. This is particularly true of newsletters and mailing lists.

 

It also doesn't seem to learn over time. Clicking the "Not Spam" button doesn't make it more likely that the next e-mail from that source will stay in my inbox the next time.

 

 

Consider this a bug report: your spam filter is broken. Feedback and comments welcome.

 

Thanks.

Expert

Re: Comcast's spam filter

Mailing lists and newsletters can be problematic in many spam filtering systems.  You need to keep marking emails as either spam or not spam to help train the filters.  Consider that what you mark as not spam might be getting marked by other people as spam.  The filters are not specific to your account, but rather the entire system.  You should find these of interest---------------

 

http://ask-leo.com/im_drowning_in_spam_what_can_i_do.html

and

https://askleo.com/stopping-spam-harder-think/?awt_l=E37kF&awt_m=In.RoL7ub3dfbL



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New Poster

Re: Comcast's spam filter

I have the same problem. I have turned the spam filter OFF, but it continues to tag legitimate - and IMPORTANT - incoming emails as spam. I have to go the spam box each week to recover these emails. COMCAST - when I ask for filtering to be OFF, please - TURN IT OFF ENTIRELY.

Contributor

Re: Comcast's spam filter

That's a different problem. I have my spam filter enabled. I would like it to be better.
Official Employee

Re: Comcast's spam filter

@Wylie3 Could you give a few examples of the sending domains?


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New Poster

Re: Comcast's spam filter

hipmunk.com

groupon.com

dscc.org

yourcommunitybulletins.com

au.org

lists.uchicago.org

 

Just a few of them. I would like to let ALL of them through, though. I have my own spam filter.

Official Employee

Re: Comcast's spam filter

@Wylie3 Your Comcast SpamFilter is set to send all messages to your inbox, regardless of disposition from our perspective.  Could you send me a PM (click on my name, should be a link to send me a PM) with some subjects of messages, along with date/time, of messages that you believe we're flagging as spam and sending to your Junk/Spam folder?   Something from the last few days would be more ideal if possible.


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Contributor

Re: Comcast's spam filter

I thought I posted in here the other day, but I can't find my message, so here we go again.

 

Can I please get an answer from Comcast people? I've been diligent about marking as spam or not-spam when the filter gets it wrong, but it doesn't seem to get any better. As an example, e-mails from LinkedIn continue to go to spam, which they are not.

 

Can you please make your filter learn each user's preferences? It shouldn't be that difficult to implement a feature where I can set a sender's e-mail address or domain as "Not Spam" or "Spam".

 

Thanks.

Expert

Re: Comcast's spam filter


@Eric2203 wrote:

I thought I posted in here the other day, but I can't find my message, so here we go again.

 

 

 

Thanks.


You did post it already, in November and again on the 10th of January.  I replied to your post here-------

 

https://forums.xfinity.com/t5/Email-Web-Browsing/Comcast-s-spam-filter/m-p/3163237/highlight/true#M2...

 

Please don't post the same issue more than once as it is a violation of the forum posting guidelines found here-------------

 

http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379



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Official Employee

Re: Comcast's spam filter

I just looked at this, and please let me know if this is working better for you.  It looks like there were a lot of spam complaints relating to LinkedIn (I'm not exactly surprised here), but they shouldn't be getting flagged the way they were.


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Contributor

Re: Comcast's spam filter

Latoque, this is all one forum thread. I started it in November, which you responded to. Wylie3 responded in January stating he had a similar issue. I responded stating that his issue was different. At the time, I recall posting an update on my issue in this thread (as opposed to Wylie3's issue), but I cannot find that post. So I'm posting it again today.

 

I am still in my original thread. I am not creating more than one and therefore am not violating the multiple posts rule. As to the bumping rule, asking for a response after 2 months hardly qualifies as bumping.

 

I am a paying customer (and it costs a lot), so I expect Comcast to address my issue in a more timely manner.

 

As to my issue and your advice a couple of months ago in this very thread, I followed it and was diligent about marking items as Spam (or not spam, as the case may be). That's partly why I didn't bother asking for an update sooner - to give the filter time to learn. It still is not behaving as it should.

 

Thanks for your help, but at this stage, I'd like a response from Comcast, not a volunteer expert. Nor do I need comments about how I shouldn't post again, seeing as I'm giving Comcast plenty of time to respond and making sure I'm containing my posts to my original thread.

 

Thanks.

Contributor

Re: Comcast's spam filter

Hi ComcastAntiSpam,

 

I just saw your response. No, it's not better. This morning, another LinkedIn e-mail went to Spam.

 

I understand that some people may think these are spam (although they really should check their settings on LinkedIn's website, as opposed to reporting the e-mails as spam), but I would expect your filter to be tailored to each user, not the entire Comcast user base. Is that not the case?

 

Thanks.

Official Employee

Re: Comcast's spam filter

When I sent my message to the thread earlier, I had just made a change.  It takes about 10-15 minutes to go into effect.  The messages this morning would have still been affected.  I can check generally to ensure it's okay, but was asking you to keep an eye out for future messages.


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Contributor

Re: Comcast's spam filter

Hi ComcastAntiSpam,

 

A LinkedIn e-mail this afternoon came through to my Inbox and didn't get flagged as spam.

 

I'll keep checking to see if it happens again.

 

Thanks.

Official Employee

Re: Comcast's spam filter

As a quick summary, we have several tools we use to indicate how a message should be handled.  As you can imagine, this can result in something akin to a large decision matrix.  In this case, there were many complaints about LinkedIn mail, and it led to a decision that is rarely hit.  In this case, due to the number of complaints, it wasn't as easy to dig out.  I've made some changes to ensure that scenario shouldn't happen again for LinkedIn messages.


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Contributor

Re: Comcast's spam filter

So your spam filter really only has settings that apply to the entire Comcast user base? There is no per-user customization, even if it's just the filter learning (as opposed to giving control to us end-users)?

 

If that's the case, it seems that it lacks some much-needed granularity. What's spam for some is not spam for others. For example, I can see someone reporting LinkedIn e-mails as spam because they're getting unsollicited messages via their service (which generates an e-mail every time) when in fact, it's their LinkedIn privacy settings that they need to change to ensure that doesn't happen.

 

Thanks.

New Poster

Re: Comcast's spam filter

Im having the same spam problems other people have been reporting.  The spam filter puts legitimate e-mails in the Spam folder, and junk e-mails in my inbox. Sometimes it gets it right, but not that often. Worse, it's inconsistent. One e-mail from a given source will one day be in my inbox, and in the Spam foler the next.  Its really frustrating, particularly since things seemed to work fine since Ive been a customer (a long time) and then suddenly changed.

 

I agree with the post that the spam filter is busted for some reason?

New Poster

Re: Comcast's spam filter

I am having spam filter issues for the last few weeks. Normal emails that I have received for years are now going to spam. I have been on with security 2 times over the last week over 45 minutes of hold time with no solve. Can you pls check for me??

New Poster

Re: Comcast's spam filter

I am having spam filter issues for the last few weeks. Normal emails that I have received for years are now going to spam. I have been on with security 2 times over the last week over 45 minutes of hold time with no solve. Can you pls check for me??

im too

Contributor

Re: Comcast's spam filter

Hi ComcastAntiSpam,

 

Last week, I had another LinkedIn e-mail go to Junk. Today, one went to my Inbox.

 

Also, I'd really like an answer as to whether your spam filter is user-specific or global to the entire Comcast user base.

 

Thanks.

Official Employee

Re: Comcast's spam filter

It's a bit more nuanced than a binary X or Y, but largely the latter.  We're working on a few things to give customers more ability to have a say about that though.  Stay tuned.


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New Poster

Re: Comcast's spam filter

Hi Comcast's spam filter

i want ask you because all my news email and promo email go to spam are you do any update??

Thank you

Official Employee

Re: Comcast's spam filter

Could you give a few sample domains to focus on?  Reporting them as "Not Spam" in the Webmail should help train the filters.


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New Poster

Re: Comcast's spam filter

totalhomeprotection.com like this im waiting this news 1 month and get this in spam why you do like this update ??

New Poster

Re: Comcast's spam filter

I appreciate Comcast trying to limit spam and I'm loath to turn off the filter entirely, but here's another unhappy camper since sometime after the first of the year. Too many "legitimate" (to me) emails are getting caught in the spam folder.

I think you need to develop a 2 tiered system whereby "training" would be as immediate as possible for each individual email account and aggregated over time for overall system control.

I tire of training and retraining and retraining again just to allow a newsletter I specifically requested to get through. And yet they still don't.

Here's a typical From address that I don't want filtered out:

WIRED Transportation <wired@newsletters.wired.com> 

Thank you

Contributor

Re: Comcast's spam filter

I agree. I would like to see an option where I can whitelist an e-mail address. Each user should have its own whitelist. That way, Comcast can keep the overall learning/training effort, but we can override them with this whitelist. It can't be that hard. Other services do it.

Contributor

Re: Comcast's spam filter

So I'm also experiencing the issue where some legitimate e-mails are going to spam when they shouldn't. These are not new domains (for me anyway - I get regular e-mails from them) and they've never gone to spam until now.

 

I do use the web interface to "train the filters" but this is getting frustrating.

 

Give us a white list, please!

Official Employee

Re: Comcast's spam filter

Could you give me some example domains for the senders?


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Contributor

Re: Comcast's spam filter

I'll send them to you via PM. This is sensitive and I'm not going to list those domains publicly.

New Poster

Re: Comcast's spam filter

this recently started for me.  After years of being able to send from my work address to my comcast address, last week they started going to spam.  Unfortunatley I have 50+ clients that are also on Comcast and they cannot get my emails.  Any updates on this issue?  I opened a ticket with Comcast last week but have not heard anything.  Big problem with Comcast is that the default setting is to auto delete anything they suspect as spam.  

Official Employee

Re: Comcast's spam filter

@danny_briley I need some details to be able to do the research.  If you don't want to share here, send me a PM.


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Official Employee

Re: Comcast's spam filter

@danny_briley Never mind, I found the issue.  Hopefully resolved in about 15 minutes.  I'll let you know via PM if that's not the case and I need more information.


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New Poster

Re: Comcast's spam filter

Thank you for the update.  I have logged 4.5 hours on the phone with Comcast and my emial providor before finally figuring out that it was a Comcast issue.  If you can resolve in 15 minutes I would be very grateful! 

Regular Visitor

Re: Comcast's spam filter

I use Outlook on Windows to get email. I rarely look at my email on this -- the xfinity site. Until recently, when I learned that a friend's email did not arrive in Outlook. I found it in the xfinity Spam. I marked the email as "Not Spam" and later found another from her in the spam box.
I then unchecked "Enable Spam Filtering." I now find emails in my spam box. WHY? 

One post to this forum wrote, in part about the spam filter, "It also doesn't seem to learn over time. Clicking the "Not Spam" button doesn't make it more likely that the next e-mail from that source will stay in my inbox the next time... Consider this a bug report: your spam filter is broken. Feedback and comments welcome."
Amen.

New Poster

Re: Comcast's spam filter

you have discovered one of the issues.  the other problem is that the default spam setting with Comcast is the automatically delete the email - don't even give the user a chance to see it.  Only AFTER you change that setting will you at least get the email into the spam folder.  I spent hours with support trying to work through it ... it was fixed in 15+ minutes by someone that saw my post here.  Hopefully you will have my same good fortune.