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Comcast email spam filter.

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Comcast email spam filter.

To start off, I had a chat with someone at Comcast who was absolutely stupid.  I was trying to get an explaination why I receive an email from a friend on my computer (MS Outlook) one day, and then discover another email from the same person trapped in Comcasts Spam Filter.  This person must have been reading from a prepared script because his questons and instructions had nothing to do with my problem.  The person even reset my modem...TWICE...

This spam problem happens very often from other friends and vendors I deal with.  Having to log into Comcast email daily to check for NOT spam emails is ridiculous.  

What is really upsetting is receiving emails delivered to my computer that are absolutely spam!  You know the kind; someone in some country has a million dollars to send me....and all I have to do is send them by bank account number.  Yeah, that kind.

So, is there anyone at Comcast that can answer this one question why I receive a good email one day and have another one from the same address wind up in your spam filter?  The algorithm your spam filter using need an update......

Expert

Re: Comcast email spam filter.

All email systems are subject to having "false positives"--------emails going to spam that the recipient considers not to be spam.  I get it a lot in my Yahoo account, and occasionally in one of my Comcast accounts.  Messages from a non-profit organization I am a member of will wind up in the Spam folder-----sporadically. Most of the time they go to the Inbox, as they should.  There are a lot of things that can trip the filters other than content.  Problematic IP address blocks, spam clearinghouse lists and so on.  Remember too that the filters are also user-driven;  when some people report a message as junk and others mark it as not junk.  Either way,  it affects the filtering.  As for checking the Spam folder-----that's why it's there in the first place.  You need to look at it to see if legitimate messages are in there.  This will happen------it is the nature of email in general.  You should find these of interest-----------------

 

http://ask-leo.com/im_drowning_in_spam_what_can_i_do.html

and

https://askleo.com/stopping-spam-harder-think/?awt_l=E37kF&awt_m=In.RoL7ub3dfbL

 

See also----------------

 

https://askleo.com/what_happens_when_i_mark_something_as_spam/?awt_l=E37kF&awt_m=Ja6LBKrzt3dfbL

 

 



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Frequent Visitor

Re: Comcast email spam filter.

Latoque, Email Expert, I don't agree with your statemet: "All email systems are subject to having "false positives"".  l have two other email accounts from servers connected to my work, and they are 100% accurate when forwarding email to my home computer.  I have checked the spam folders of these servers and the stuff it deposits into the spam folder is just that, SPAM.  Even my Gmail account is more accurate with their spam filter.  I never find a "good" message in that spam folder, and believe me, that spam folder get a lot of junk/spam delivered to it every week or two when I check it.  So, maybe you should check in with Gmail to see how they do things with their email server.

Your response to this would be appreciated.

Expert

Re: Comcast email spam filter.

 

If you still have issues with the same incoming messages, I can only suggest that you keep marking them as not spam, and in the meantime call Comcast security and see if they can tell you why they are being snagged by the filters--------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329



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New Poster

Re: Comcast email spam filter.

So... my experience (when I contacted Xfinity service rep.) was absolutely abysmal; the spam filter allows e-mail from "clearsave.com" to pass in spite repeated assignments to the spam folder (Clearsave is a disreputable company that ignores "unsubscribe" actions).  The Xfinity security rep. rehashed the spam settings (already set) and luffed off any further responsibility.   He refused offer any escalation of the solution of the issue or direct attention to higher responsible Xfinity parties.  This seems to be Xfinity's Customer Service policy in general in handling anything but simple issues. 

Contributor

Re: Comcast email spam filter.

I have the Comcast SPAM filter turned off.  It is very unreliable and does not seem to operate in a predictable manner.  Too say the least SPAM filtering is not Comcasts strong suit.  Turn the SPAM filter off and then create your own custom filters using the capability they offer.  At the least you will then know what is and is not being filtered.  If you use their general purpose filter you will be required to regularly check the SPAM folder to ensure that something you want didn't get caught.  This is particularly a problem (and super annoying) for people that use some other email client and do not regularly login to Web Mail where the SPAM folder resides.

 

Expert

Re: Comcast email spam filter.


@flyboy2 wrote:

------------------------------  If you use their general purpose filter you will be required to regularly check the SPAM folder to ensure that something you want didn't get caught.  This is particularly a problem (and super annoying) for people that use some other email client and do not regularly login to Web Mail where the SPAM folder resides.

 

 

 


The purpose of the Spam folder is to check and make sure you are not getting any false positives in it.  All email systems use it for that.  If you are using a client program and the account is enabled in it using IMAP, you should be able to see the Spam folder.



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Frequent Visitor

Re: Comcast email spam filter.

I have been a Comcast customer for over 17 years for both cable television service and cable Internet service and I have a problem with my Comcast Internet email service that Comcast has not fixed for over three and a half months now.

In October2018, I contacted Comcast Executive Management about the problem because working with Comcast Customer Security Assurance for over a month was going nowhere.

Within a week, of contacting Comcast Executive Management, I got results and my email worked correctly for about a month and then the same problem returned so I now contacting Comcast Executive Management again as contacting Comcast Customer Security Assurance is going nowhere again.

Because I worked in Information and Technology (IT) for over 28 years before retiring, I will descibe the problem here in general terms.

Shortly before the Labor Day weekend my  account stopped receiving emails from multiple sources, both domestic and international, both commercial (.com) and non-commercial. These emails did not arrive in either my inbox or my spambox and represent over 50 percent of my incoming email.

In additional at about the same time, many emails from legitimate sources kept going to my spambox no matter how many times I marked them as "Not Spam" on the Comcast Xfinity Connect website.

In mid-November 2018, my account stopped receiving emails from one source and many emails from legitimate sources kept going to my spambox no matter how many times I forwarded them as attachments to this-is-not-spam@comcast.net from my Mozilla Thunderbird client.  Again, this represent over 50 percent of my incoming email.

On November 19, 2018, I called Comcast Tier I support and was transfered directly to Tier III support.  On November 20, 2018, I emailed Comcast Executive Management, who responded promptly that they would help me.

On December 6, 2018,I received a phone call from "Alex" at Comcast who was more interesting in justifying how Comcast operated its' spam filters, than admitting that after over three and a half months, there was a problem with my Comcast Internet email service.

From my 28 years of working in IT, I have learned that technical problems are usually faster and easier to solve than organizational problems and organizational problems can sometimes prevent technical problems from being solved.

Comcast's spam filtering is obviosly very badly broken and Comcast customers have been reporting this to Comcast for over half year now and Comcast has done nothing to fix it.  One would think that Comast would have fixed this problem by now.

When is Comcast's going to fix the problem with its' spam filters that has been going on for over half a year now?

Steve

 

 

 

Steve
Official Employee

Re: Comcast email spam filter.

Hi @Steve H1

 

Sorry for the experience you're having with your emails. I checked for any open investigations for or related to the symptoms you reported and was not able to locate one that is currently being investigated. I have, in the past, worked with someone who reported similar issues but I'm not sure what was done to fix his problem. I'd like to help get your issue fixed. I will need to ask a series of questions. 

 

Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours. 

 

 


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Official Employee

Re: Comcast email spam filter.

Hi @Steve H1

 

I'm hoping you were able to get your issues resolved. Since I have not heard from you, I'm going to close this thread. If you are still in need of assistance, please reach out in a private message. Thanks. 


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