Community Forum

Comcast email folders disappeared

Contributor

Comcast email folders disappeared

So I created a few folders last month on the web Comcast email. They've disappeared. There is no 'show folders' button and the dropdown doesn't toggle them back. They are missing.

Expert

Re: Comcast email folders disappeared

Do you mean all folders are gone, or just the ones you created?  To the left of "My folders", you should see a small black arrowhead.  Click on that and see if the missing folders appear.

Contributor

Re: Comcast email folders disappeared

Just the ones I created. Arrowhead only toggles Junk Mail folder. 

 

xfinity mail.png

Expert

Re: Comcast email folders disappeared

Then I will escalate this to the forum admins for follow-up and see if the folders can be recovered.

Contributor

Re: Comcast email folders disappeared

Thank you. It kinda stinks as I was looking to perhaps drop Outlook in the future but...missing folders Smiley Sad

 

THX again.

 

B

Official Employee

Re: Comcast email folders disappeared

 

BobsBlitz, thanks for reaching out about the missing folders. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your phone number, account address, and full name for assistance.

Expert
Moved:

Re: Comcast email folders disappeared

Contributor

Re: Comcast email folders disappeared

Hi Ken. Done.

Contributor

Re: Comcast email folders disappeared

So here's the answer: After we created the folder in Comcast.net email, let's just call it 'Default' for now, and we saw that it worked...we deleted the original 'Default' in our Outlook 2007.

 

iMap killed the original and then went and killed the Comcast.net one.

 

Lesson: If you're going to use Comcast.net as your folder saver...you can't delete the same named folder anywhere hooked up via IMAP.

Official Employee

Re: Comcast email folders disappeared

BobsBlitz, that's right. POP3 is an older server but works well if you want to be computer specific.