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Comcast email address

New Poster

Comcast email address

Can a person have and use a comcast email address without being associated or attached to a comcast paying customer's account?  Just curious. 

Expert

Re: Comcast email address

Yes, assuming that they are former Comcast internet customers, and met certain conditions.  See here----------------

 

https://customer.xfinity.com/help-and-support/internet/using-email-only
See also---------------

https://www.xfinity.com/support/articles/email-activity

 

But this policy only applies to Comcast customers.  Someone who has never been one cannot open a Comcast email account.



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New Poster

Re: Comcast email address

Thank you SO much!  That answers my question.  I appreciate you!

New Poster

Re: Comcast email address

Cannot get email or get on the web

Expert

Re: Comcast email address


@nolikebuttons wrote:

Cannot get email or get on the web


You need to clarify----------exactly what happens when you try to get to your email?  How are you accessing it?   With a browser and the webmail interface?  Or a desktop client like Outlook or Thunderbird?  On a mobile device with a mail app?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!